Refund policy
In short: All sales on scentsalim are final once delivered. We do not offer returns, exchanges, or refunds for change of mind, incorrect selection, or scent preference — on full-size bottles, testers, samples, or decants. The only exceptions are products that are physically damaged in transit, have a sprayer malfunction, or arrive chipped/cracked, and even these are resolved by replacement, not refund. A time-stamped, unbroken unboxing video is mandatory to claim any exception — without it, the claim will be rejected.
1. General Policy — No Returns Once Delivered
Once an order is delivered, it cannot be returned, exchanged, or refunded, regardless of the product type (full-size perfume, tester, sample, or decant), except for the specific exceptions listed in Section 2 and Section 3 below. We do not accept returns on the grounds of:
- Change of mind or "I don't like the fragrance"
- Ordered the wrong size, variant, or fragrance by mistake
- Product performance, longevity, or sillage not meeting expectations (fragrance is subjective and skin chemistry varies person to person)
- Minor variation in packaging, batch, or box design compared to website images
2. Full-Size Perfume Bottles — Exceptions Eligible for Replacement
We will replace a full-size bottle only if it falls into one of these three categories:
| Eligible Issue | Description |
|---|---|
| Damaged in transit | Bottle, box, or outer packaging visibly crushed, broken, or leaking due to courier handling. |
| Sprayer/pump issue | Sprayer/atomizer is faulty, not priming, clogged, or leaking on delivery. |
| Chipped bottle | Glass bottle received with a chip, crack, or manufacturing defect. |